Responsible Gambling

At Bons we are committed to safer play and protecting our players in Canada. We believe gambling should remain a form of controlled entertainment, so we provide practical tools and clear guidance to help you stay in control of your account, time and spending. If you ever need help, our team is ready to assist and point you to professional support in your province.

Our player protection principles

We put player safety first by making it easy to manage activity and by encouraging responsible choices. We promote transparency about limits, verification, and account controls so you can set boundaries that suit your situation. We also train our support team to respond quickly to requests for restriction or help.

Activity-control tools

Deposit limits

You can set daily, weekly and monthly deposit limits from your account settings. These limits help you control how much real money is added to your account over a chosen period. Limits can be increased only after a waiting period or after contacting support to prevent impulsive changes.

Loss limits

Loss limits allow you to cap net losses for a set period. This is useful for keeping play within a pre-defined budget. If you reach the limit, further wagering is restricted until the period resets or you choose a longer-term adjustment.

Time limits and account breaks

Use session timers, daily time limits and short account breaks to control how long you play. Time-outs are available for short cooling-off periods. These features log you out or block access for the duration you select.

Self-exclusion and account closure

If you need a longer break, request self-exclusion to suspend access for months or years. During self-exclusion your account is closed to play and promotional contact is stopped. Support can explain the steps and confirm the timeline.

Recognizing signs of problematic behaviour

Watch for changes such as chasing losses, borrowing money to gamble, skipping obligations, hiding activity, or spending more time and money than intended. If you notice these signs in yourself or someone you care about, consider using limits or self-exclusion and seek support.

Tips for staying in control

Set clear budgets and stick to them; use deposit and loss limits; enable session timers; avoid gambling while under the influence or stressed; never chase losses; keep banking and entertainment budgets separate; and review your activity regularly.

Professional help and support organisations

If you need further support, contact local resources such as provincial gambling helplines, Gamblers Anonymous, or health services like the Centre for Addiction and Mental Health. Youth can reach out to services such as Kids Help Phone. You can also contact our support team via live chat or email for guidance on account restrictions and next steps.